Privacy & Policy.

Overview

This Privacy & Policy explains how Dinestro — the all-in-one restaurant management & POS platform, operated by DHSJB Technologies — collects, uses, stores, and protects your information when you use our web application, mobile application, and local/server software.

By creating an account, subscribing, or using Dinestro, you agree to this policy and to our Terms & Conditions.

Information We Collect

Account & business details

• Your name, email, phone number, and restaurant / business details
• Outlet information, staff records, and role assignments you create

Operational data

• Orders, KOTs, bills, tables, menu items, inventory and purchase records you enter
• Sales and reporting data generated through your use of the system

Payment & technical data

• Payments are processed by a secure third-party gateway (e.g. PhonePe) — we do not store your card or bank details
• Basic device, log, and usage data to keep the service secure and reliable

How We Use Your Data

• To provide, operate, and maintain the Dinestro POS service
• To process subscriptions, renewals, and payments
• To provide support, installation, training, and onboarding
• To improve features, performance, and reliability
• To send important service notices, updates, and renewal reminders

Storage & Security

• Local mode: your data stays on your own local machine / server.
• Online / cloud mode: data is hosted on the server, hosting and domain that you provide, or that we set up for you at additional charges.
• Access is controlled through role-based permissions, and data is encrypted where applicable.
• You remain responsible for maintaining regular backups of your data (see the Terms).

Sharing & Disclosure

We do not sell your data. Your information may be shared only with:

• Our payment processor, to complete transactions
• Our hosting / infrastructure partners, where we provide cloud setup for you
• Authorities, when required by law or to protect rights and safety

Payments & No-Refund Policy

All subscription fees and charges are billed in advance and must be paid before access is granted.

Account & Changes

To keep your data and billing secure, certain actions cannot be performed by the customer directly and are handled only by the Dinestro team:

• Changing account ownership or rebranding the software
• Modifying pricing, plan structure, or trademark / branding
• Cancelling, downgrading, or transferring a subscription
• Reselling or redistributing the software without authorization

For any change to your plan, account, or data, please contact our support team — we will verify and process it for you.

Cookies & Tracking

The web application uses minimal cookies and local storage to keep you logged in and to remember basic preferences. We use limited, privacy-respecting analytics to understand usage and improve the product — not to sell your data.

Data Retention

Your data is retained while your subscription is active. If a subscription is not renewed within the window described in our Terms, we are not responsible for data loss, corruption, or compatibility issues. Data recovery, if technically possible, may be chargeable.

Your Responsibilities

• Keep your login credentials safe and private
• Maintain regular backups of your business data
• Ensure lawful use of the software and accurate tax / GST records
• Maintain your own hardware, network, and (for online mode) internet connectivity

Changes to This Policy

We may update this Privacy & Policy from time to time. The latest version will always be available on this page. Continued use of Dinestro after an update means you accept the revised policy.

Contact & Support

Have a question, an issue, or need a change to your account? Our team is here to help — Mon–Sat, 9am–7pm IST.

Jodhpur–342005, Rajasthan