Use Policy, Pricing & Terms and Conditions.

Application Overview

This POS solution is a restaurant management system consisting of:

• Web-based POS Application
• Mobile Application for Captains / Staff
• Local Server-Based Architecture
• Offline + Online Synchronization Support

The application is designed similar in workflow and usability to leading restaurant POS systems, with additional offline-first functionality. The software can work completely without internet connectivity in Local Mode. All mobile devices can connect with the master system using Local WiFi and a Local IP connection.

Deployment Models

System Requirements

For 10–15 Mobile Users

• Intel i5 (8th Generation or higher)
• Minimum 8GB RAM
• SSD recommended
• Stable Local WiFi network

For 20+ Mobile Users

• Intel i7 (12th Generation or higher)
• Minimum 16GB RAM
• SSD mandatory
• High-speed router recommended

Installation & Support Policy

• Software is installed using a dedicated EXE installer
• Initial setup and configuration is performed by the company support team
• A one-time detailed training session is provided after subscription activation

Support is provided through

• Remote support applications (e.g. AnyDesk)
• Call support
• Ticket system
• Email support

Training Policy

After the initial training:

• Users are expected to use the provided training materials
• Video tutorials / training videos will be provided
• Staff training responsibility after handover remains with the customer

Bug Reporting & Resolution Policy

• Customer must raise a support ticket or send an email
• Resolution timeline: within 48 working hours
• Critical issues are prioritized based on severity

Customization & Development Charges

Any additional requirement — including new modules, custom features, UI changes, workflow changes, third-party integrations, or reports — is billed separately.

Subscription & Renewal Policy

If the customer does not renew the subscription within 2 months after expiry, the company will not be responsible for:

• Bugs
• Application failures
• Data corruption
• Data loss
• Compatibility issues

Upgrade Policy

If the customer upgrades the subscription during an active period, only a 30% discount will be provided on the new subscription plan price.

Data Loss & Hardware Failure Policy

The company will not be responsible for:

• Electrical failures
• Hardware crashes
• System corruption
• Virus attacks
• OS failures
• Local network failures
• Accidental deletion
• Data loss due to customer negligence

Data recovery attempts can be made if technically possible. However, recovery is not guaranteed, and recovery services will be chargeable.

Hosting & Server Refund Policy

For online / cloud infrastructure — hosting, server, domain, and third-party services — all charges are non-refundable once activated or purchased.

Branding & Ownership Policy

The following are strictly prohibited:

• Changing application ownership identity
• Rebranding the software
• Removing company branding
• Modifying trademark identity
• Reselling without authorization

All rights, source ownership, branding, trademark, and intellectual property remain reserved under company ownership.

General Terms & Conditions

1. Subscription fees must be paid in advance.
2. Software access may be suspended for unpaid renewals.
3. Customer is responsible for maintaining proper hardware and networking.
4. Unauthorized modification of software is prohibited.
5. The company reserves the right to modify pricing and policies in the future.
6. Third-party software / service costs are excluded unless specifically mentioned.
7. Customer is responsible for maintaining regular backups.
8. Internet dependency in the Online model is the customer's responsibility.
9. Support timings will be according to company working hours.
10. Any misuse or illegal usage of software may result in service termination.

Pricing Summary

Additional Charges