This policy explains how payments, refunds, and cancellations work for Dinestro Restaurant POS. Please read it alongside our Terms & Conditions and Privacy & Policy.
Dinestro is an all-in-one restaurant management & POS platform operated by DHSJB Technologies. All subscriptions and services are sold as digital software access and are billed in advance. This page sets out our refund and cancellation terms in plain language.
By purchasing a Dinestro plan or service, you agree to this Refund & Cancellation Policy.
After a subscription, plan, or service is purchased or activated, the amount paid will not be refunded under any circumstances — including partial use, non-use, change of mind, or early discontinuation.
If you face any problem with the software, please don't worry — contact our support team and we will help you fix it. (Support resolves issues; it does not include refunds.)
For online / cloud deployments, any charges for server, hosting, domain, SSL, or third-party services — whether you arrange them or we set them up for you — are non-refundable once activated or purchased, as these are paid to external providers.
Custom development, new modules, integrations, UI/workflow changes (charged at ₹1,500 / hour), and any paid add-ons are non-refundable once the work has been scheduled or started. Data-recovery and additional-training charges are likewise non-refundable.
The only case we review is a genuine payment error. If you were charged twice for the same order, or a payment failed but money was deducted, contact support within 7 days with the transaction details. We will verify with the payment provider (PhonePe) and resolve any confirmed duplicate or erroneous charge.
If something isn't working or you're unsure about a charge, reach our team and we'll look into it quickly. Most issues are software or setup related and we resolve them through support — not through a refund.
We're here Mon–Sat, 9am–7pm IST. For any payment, plan, or account concern:
Jodhpur–342005, Rajasthan